Shipping Policy

Your order will ship from our warehouse in San Diego. We are proud that more than 75% of orders placed ship out the same day or the next business day. Occasionally, our warehouse is shut down or we are so overwhelmed with orders that we can’t get a board shipped out by the next day. In those situations, it can take up to 2-3 business days to ship out. If it is going to be much longer than that, we’ll let you know.

We will ship to you in the UK via FedEx "International Connect Plus", which is typically a very quick rate. Sales tax / VAT and any potential duty is included in the price you pay during Checkout so you won't face any surprise fees upon delivery. 

We do occasionally run out of boards but offer them for sale on backorder. When that happens, we will have a message on the product detail page (usually in bold red font right by the “Add to Cart” button) indicating that the board is in backorder status and setting an expectation of when we will receive that board back in stock. 

Unfortunately, once the order ships out, we cannot guarantee when it will arrive. Once your order ships, you will receive an email with a tracking number so you can follow it's journey to you. Weather, service and other issues can cause delays in transit that are out of our control. We encourage you to order in a timely fashion - especially during Holiday shopping periods - to avoid delays caused by shipping or product availability.

Occasionally, packages will get damaged in shipping. If there is any damage to your product or you did not receive your shipment, please contact us within 10 days of the ship date of your order. FedEx has a short time window to lodge a complaint, so if you do not contact us in a timely manner, we may not be to help solve your issue.

GIBBON assumes no responsibility for product damage from shipping or handling that takes place after the initial delivery of the product to the customer. If you have any questions about this policy, please contact us at: info@gibbonshop.co.uk prior to completing your purchase.